Client Login Monitoring
Overview
Client login monitoring focuses on access events related to client portal users where supported.
What this feature does
It helps administrators understand client access behavior and detect unusual failed attempts or account issues.
Why it is useful
- It helps support teams diagnose client login complaints.
- It can reveal attacks against client accounts.
- It supports account security and client portal monitoring.
Who should read this?
RISE Admin, Support Manager, Security Officer.
Where to find it
Rise Audit Pro → Auth Log, filtered by client users if supported.
How to use it
- Open Auth Log.
- Filter for client users or client portal login events.
- Review failed and successful attempts.
- Check IP and country data.
- Help the client or escalate if suspicious.
Example workflow
A client says they cannot log in. The support manager checks Auth Log and sees repeated failed attempts from the client’s IP, indicating incorrect credentials rather than a system outage.
Screenshot
Screenshot required
Capture from: Rise Audit Pro → Auth Log → Filter by client user
Capture from: Rise Audit Pro → Auth Log → Filter by client user
Common mistakes
- Exposing internal Auth Log details directly to clients.
- Ignoring repeated failed attempts against client accounts.
- Confusing client portal activity with staff activity.
Related articles
- What Clients Can See
- Failed Login Events
- Privacy Notes for View Tracking
