Email Open Tracking
Overview
Email open tracking is a best-effort signal that may show when an email notification was opened.
What this feature does
It usually depends on tracking pixels or image loading behavior, which means it may not work in all email clients.
Why it is useful
- It gives an additional signal for communication review.
- It helps understand whether important messages may have been seen.
- It can support alert and report workflows.
Who should read this?
RISE Admin, Support Manager, System Owner.
Where to find it
Rise Audit Pro → Notification Log, if email open tracking is enabled and supported.
How to use it
- Send or trigger a supported email notification.
- Open Notification Log.
- Review open-related entries if available.
- Use the result as a signal, not absolute proof.
Example workflow
An email report appears as opened. The admin treats it as an indication that the email client loaded the tracking image, not as legal proof of reading.
Screenshot
Screenshot required
Capture from: Rise Audit Pro → Notification Log → Email open events
Capture from: Rise Audit Pro → Notification Log → Email open events
Common mistakes
- Treating email open tracking as guaranteed proof.
- Forgetting that email clients can block images.
- Not disclosing email tracking where required by internal policies or law.
Related articles
- Notification Log Overview
- Tracking Limitations
- Privacy Notes for View Tracking
