Troubleshooting Webhook Delivery
Overview
This article helps identify why a webhook was not received or processed.
Common issues
| Problem | Likely cause | Fix |
|---|---|---|
| No payload received | Wrong URL or disabled workflow | Check destination URL and enable workflow. |
| 401 / 403 | Destination requires auth | Add required auth or use correct endpoint. |
| SSL error | Invalid HTTPS certificate | Fix SSL certificate on destination. |
| Signature mismatch | Wrong secret or raw body changed | Check verification code. |
| Timeout | Receiver too slow | Respond quickly and process later. |
Troubleshooting steps
- Confirm the URL.
- Confirm HTTPS.
- Send a test webhook.
- Check delivery logs.
- Check external system logs.
- Check signature and timestamp.
- Retry after fixing the issue.
