{"id":7957,"date":"2026-05-17T06:21:05","date_gmt":"2026-05-17T03:21:05","guid":{"rendered":"http:\/\/mohamed"},"modified":"2026-05-18T14:59:56","modified_gmt":"2026-05-18T11:59:56","slug":"email-open-tracking","status":"publish","type":"docs","link":"https:\/\/docs.tawarly.com\/ar\/rise-audit-pro-documentation\/view-and-notification-tracking\/email-open-tracking\/","title":{"rendered":"Email Open Tracking"},"content":{"rendered":"<h2>Overview<\/h2>\n<p>Email open tracking is a best-effort signal that may show when an email notification was opened.<\/p>\n<h2>What this feature does<\/h2>\n<p>It usually depends on tracking pixels or image loading behavior, which means it may not work in all email clients.<\/p>\n<h2>Why it is useful<\/h2>\n<ul>\n<li>It gives an additional signal for communication review.<\/li>\n<li>It helps understand whether important messages may have been seen.<\/li>\n<li>It can support alert and report workflows.<\/li>\n<\/ul>\n<h2>Who should read this?<\/h2>\n<p>RISE Admin, Support Manager, System Owner.<\/p>\n<h2>Where to find it<\/h2>\n<p>Rise Audit Pro \u2192 Notification Log, if email open tracking is enabled and supported.<\/p>\n<h2>How to use it<\/h2>\n<ol>\n<li>Send or trigger a supported email notification.<\/li>\n<li>Open Notification Log.<\/li>\n<li>Review open-related entries if available.<\/li>\n<li>Use the result as a signal, not absolute proof.<\/li>\n<\/ol>\n<h2>Example workflow<\/h2>\n<p>An email report appears as opened. The admin treats it as an indication that the email client loaded the tracking image, not as legal proof of reading.<\/p>\n<h2>Screenshot<\/h2>\n<div class=\"docs-screenshot-required\" style=\"color:#b42318; font-weight:700; background:#fff1f1; border:1px solid #f3b4b4; padding:12px 14px; border-radius:8px; margin:18px 0;\">\n  Screenshot required<br \/>\n  Capture from: Rise Audit Pro \u2192 Notification Log \u2192 Email open events\n<\/div>\n<h2>Common mistakes<\/h2>\n<ul>\n<li>Treating email open tracking as guaranteed proof.<\/li>\n<li>Forgetting that email clients can block images.<\/li>\n<li>Not disclosing email tracking where required by internal policies or law.<\/li>\n<\/ul>\n<h2>Related articles<\/h2>\n<ul>\n<li>Notification Log Overview<\/li>\n<li>Tracking Limitations<\/li>\n<li>Privacy Notes for View Tracking<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Overview Email open tracking is a best-effort signal that may show when an email notification was opened. What this feature does It usually depends on tracking pixels or image loading behavior, which means it may not work in all email clients. Why it is useful It gives an additional signal for communication review. It helps [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":8282,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","doc_tag":[],"doc_badge":[],"class_list":["post-7957","docs","type-docs","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Email Open Tracking - Tawarly Ltd<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Email Open Tracking - Tawarly Ltd\" \/>\n<meta property=\"og:description\" content=\"Overview Email open tracking is a best-effort signal that may show when an email notification was opened. 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